Job Description / Responsibilities

• Interact with the customer and the customization team
• Complete the implementation within the time schedule and budget
• Ensure highest quality of the software onsite
• Train and Hand Hold the customer on working procedures
• Create and distribute Reports based on the usage of Wrench by customer
• Resolve support issues as per agreed support levels by interfacing with customer and product teams.
• Ensure Wrench Performance and make it live with the customer
• Ensure the prompt payment as per the accepted schedules.
• Work with Business Development Managers in understanding the business processes.

Desired Skill Sets

• Graduation in B Tech/ BE (Mechanical / Civil/ Automobile)
• Good verbal & written communication.
• Good problem solving skills
• Should have knowledge of CAD packages.
• Should have understanding of ERP packages.
• Ability to understand design and documentation.
• Understanding customer requirement.
• Willing to travel in India and abroad