Job Description / Responsibilities

• Maintain Product Quality( SQI)
• Improve the Product with upgrade features
• High response for Support
• New Customer Acquisition
• Convert customer language to technical information
• Manage the schedule for Wish list/ Bug list/Support Issues
• Product Upgrade Release
• Functional Documentation
• Schedule Creation & Distribution
• Managing Project Schedules
• Ensuring Project Performance and Project Deliverables
• Training and Hand holding the customer on working procedures
• Creating and distributing reports based on the usage of Wrench by customer
• Resolving support issues as per agreed support levels by interfacing with customer and product teams
• Ensuring Wrench Performance and making it live with the customer
• Ensuring that the payment is received as per accepted schedules

Desired Skill Sets

• Graduation in B Tech/ BE (Mechanical / Civil/ Automobile)
• Good verbal & written communication.
• Good problem solving skills
• Should have knowledge of CAD packages.
• Should have understanding of ERP packages.
• Ability to understand design and documentation.
• Understanding customer requirement.
• Willing to travel in India and abroad