Job Description / Responsibilities

• To study customer business process, map & present to customer.
• To create deployment strategies and schedules with the customer.
• To report and follow up with the customer and Wrench team to meet the schedules.
• To train and hand hold the users on Wrench.
• To report and resolve with the internal team new requirements and bugs if any during the deployment.
• To submit and follow-up for collection of payment.
• To co-ordinate with the customer and the Wrench team as a single point contact.
• To study the prospects business to understand their challenges and requirements to position the right WRENCH-PLM Product.
• To interact with clients for understanding their business processes and mapping it to Wrench PLM Products.
• To interact with the technical team to prepare ROI to the customer based on existing challenges faced by them.
• To present the product to the customer in line with his requirement.
• To handle the customer queries during presales.
• To attend and resolve issues of existing WRENCH customers.
• To conduct Training Programs.
• To ensure a 100% satisfied customer.

Desired Skill Sets

• BE/ B-Tech & MBA
• Good analytical skill and communication skills.
• Good presentation skills.
• Knowledge of Quality systems like ISO 9000, CAD and ERP packages would be an added advantage.
• Willing to travel in India and abroad